GENERAL CONTRACTING CONDITIONS
We expose the contractual document by which the contracting of products and services will be governed through the website https://lorenapanea.com owned by Emerita Aurea, SL (hereinafter the provider or Lorena Panea). Acceptance of this document implies that the user:
Has read, understands and comprehends what is stated herein.
Is a person with sufficient legal capacity to contract.
Assumes and accepts all of the obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website https://lorenapanea.com.
IMPORTANT: The provider reserves the right to unilaterally modify said Conditions, without it being able to affect the goods or promotions that were acquired prior to the modification. On the other hand, unless otherwise indicated, telephone or fax / modem contacts will have the same costs as local calls, so they will not cost more than the basic rate.
IMPORTANT: That through Law 12/2003, of November 24, for the reform of Law 4 /1997, of July 9, on Drug Prevention and Assistance, modified by Law 1/2001, of May 3, in its article 1, the sale or supply to minors under 18 years of age is prohibited. Said prohibition is excluded when the sale or supply to persons over 16 years of age is accredited for the professional use of the product. In the second case, they must legally notify Lorena Panea of any such evidence by any means accrediting it.
IMPORTANT: In compliance with the current regulations on card marks:
This merchant agrees not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of the same or influence them negatively. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Holder of the card, or cards
Identity of the parties
On the one hand, the provider of the goods or services contracted by the user is Emerita Aurea, SL, with registered office Avda. Marqués de Paterna, 1, 3F 06800, Mérida (Badajoz, Spain), NIF B06713879.
The user, registered or not on the website, is responsible for the veracity of the personal data provided to the provider.
Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship between the provider and the user at the time the latter accepts the corresponding box during the online purchasing process.
The contractual relationship of purchase involves the delivery, in exchange for a specific price, publicly exposed through our website, for a specific product or service.
The sale procedure can only be carried out in the Spanish language. In case it could be carried out in another language, it will be indicated before starting the hiring procedure.
For the user, in order to be able to access the services offered by the provider, must register through the website by creating a user account. For this, the user must provide freely and voluntarily the personal data that will be required.
The user will select a username and password, committing to make a diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or possible access by an unauthorized third party , so that the provider can proceed to immediate blocking.
The user will not be able to choose as user name words that are intended to confuse others by identifying him as an integral member of the provider, as well as expressions that are bad, abusive and in general, contrary to the law or the demands of morality and good manners.
Once the user account has been created, it is reported that in accordance with what is required by art. 27 of the Law 34 / 2002 of Services of the Information Society and Electronic Commerce, the procedure of the purchase will follow the following steps:
Make the shopping cart. Must express the quantity of the product. The purchase must be more than 10 euros.
Order method. The user must make the order as a guest or registered.
Billing details. Selection of shipping address and delivery territory.
Type of payment (card / transfer).
Checking and ordering. Click on "I have read and accept the conditions" to finish the contracting procedure.
In any case, the contracting platform of the provider will inform the user, once the contracting procedure has been completed, regarding all the characteristics, price, forms of transportation, date of contracting and estimated delivery of the contracted product or service. Likewise, an e-mail will be sent to the user confirming their order.
Adequate access to the online store depends on the telecommunications system used and in particular the internet network, so the Company is not responsible for interruptions, delays or errors of the service for reasons beyond its control, as well as derivatives Of the equipment and / or connection to the Customer's network.
Delivery of orders
The delivery of the orders will be made at the address, submitted by the user. In case that , at the time of receiving your order, one or more of the products are not available or exhausted, unfortunately, the order will not be completed. In this case, we reserve the right to choose between partial fulfillment of your order and its complete rejection. In this case, we will immediately inform you via e-mail.
In case the merchandise or merchandise you have requested is / are available, the time that elapses in times of normal activity until delivery to the address indicated by you - delivery time - is 48-72 hours Labor, counted from the reception of your order.
Deliveries are made exclusively in mainland Spain and the Balearic Islands. Our online store is not operational in the rest of the country. Therefore, orders cannot be accepted to deliver to these destinations.
Thus, the provider does not assume any responsibility when the delivery of the product or service is not completed as result of the submission of false, inaccurate or incomplete information or when delivery can not be made for reasons beyond the control of the delivery company (absence of the recipient).
Notwithstanding the forgoing, the provider must take the required measures to a diligent merchant so that the delivery can take place in the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, so no actual or implied contractual claims may arise in this respect against the provider.
Price and offer validity period
All indicated prices of the goods of the online shop include the value added tax (VAT) and expenses that could be applicable - in any case they will be expressed in the Euro currency (€). In addition, for each shipment we invoice an amount for shipping costs that may vary depending on the order and the shipping area.
The applicable prices to each product will be those published on the website and will be applied automatically by the buying process in the last phase of the procedure. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be communicated to users beforehand.
Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user at the end of the purchase process. This invoice may be automatically sent to the email address provided by the user. It will also be sent alongside the purchased product, when the user so requires.
For any information about the order, the user will have the provider's customer service telephone number (+34) 656 974 277 or via email at the e-mail address firstname.lastname@example.org. In any case, the order number assigned to it and indicated in the purchase confirmation email must be indicated in the subject of the message or by the telemarketer.
Regarding the reservation of domain, until the full price is paid, the delivered goods will remain the property of Lorena Panea.
Payment will be made in advance with PayPal (Upon registration, your bank or credit card details are deposited with said company).
We inform you that, under the conditions that you have stipulated with credit institutions or other institutions, you may incur additional expenses for transfer costs, account management, etc. We recommend that you check with your bank or credit card issuer about this. The provider agrees and provides that, at no time will any charge be made for the use of the means of payment mentioned above.
We reserve the right to individually restrict the use of the above payment methods to one or several options.
We use secure payment systems from leading financial institutions in e-commerce. Payment data is confidential and transmitted in encrypted form (SSL) to the relevant financial institution.
Payment by credit card has an order processing time of 48 hours.
Return & Right of Withdrawal
The user will have a period of 14 calendar days from the date of receipt of the product to return it. Not applicable to products sold "in bulk or by the meter", such as fabrics, unless a complete piece is purchased. Unless the return is made due to defects in the product, the shipping costs will be borne by the user. In any case, the product must be returned in its original packaging and in perfect condition. To do so, they must direct their revocation and return the merchandise to: Lorena Panea, with address at C / Torrent de l'Olla, 110, 08012, Barcelona (Barcelona, Spain). Tlf: (+34) 656 974277 and E-mail: email@example.com
ON THE CONSEQUENCES OF WITHDRAWAL AND REVOCATION. In the event of a valid communication of withdrawal or revocation, the benefits received and the benefits obtained where appropriate (eg, interest) must be mutually returned.
In the event that the buyer is unable to return the benefits received in whole or in part, or only in deteriorated condition, the buyer is obliged to compensate Lorena Panea to the appropriate extent. In addition, and to prevent the obligation of compensation as a consequence of the deterioration resulting from the proper use of the thing, we recommend that you do not start using it as if it were your property, avoiding everything that could reduce its value (thus, the products must not have been used, damaged, must retain their original label and must be returned in their original packaging.) The merchandise returned must be sent to Lorena Panea, with address at Torrent de l'Olla, 110, 08012, Barcelona (Barcelona, Spain), freight due and at the risk of the recipient. The obligations for the restitution of payments and benefits will be fulfilled within a maximum period of 30 days. This period begins for the buyer with the sending of their declaration of revocation or with the shipment-return of the merchandise, and for Lorena Panea with the reception of the same.
All of them have the guarantee period in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
The person in charge of the online store for the purposes of the regulations on the protection of personal data and the regulations on electronic commerce is Lorena Panea.
We will use your data only in the terms provided by Law and based on your consent; especially if it is data related to the reception and fulfillment of your order (eg, name, address, email, information about things requested / purchased, data about your behavior regarding orders and payments ), as well as any other data that you provide us voluntarily.
Applicable law and jurisdiction
These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services object of these Conditions, to the Courts and Tribunals of the city of Barcelona.